What to clarify before commissioning custom software

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The business, user and delivery questions that create a stronger product brief and reduce expensive uncertainty.

Start with the outcome

A useful digital initiative begins with the business condition that needs to change. Define the people affected, the current process, the evidence available and the decision that will show progress.

Keep ownership clear

Technology should make responsibility easier to understand. Document decision points, exceptions, data ownership and the people who can approve important actions.

Improve with evidence

Launch a focused foundation, observe real behaviour and improve against agreed objectives. This creates a safer route to sustainable value than building around assumptions.